Warranty and Return

Your satisfaction is always our top priority. Every single item undergoes strict quality control inspection by our Quality Assurance technicians prior to shipping. This ensures guarantees the highest levels of product quality. If you are not completely satisfied with the items received, we are here to help you.

How to Request Warranty

Please follow the steps outlined below
1.1. Please clearly describe the nature of the problem affecting the item (i.e. what happened, when and how).
1.2. What steps you have undertaken to solve the problem.
1.3. Please provide the code number of the shipping label on the package exterior.
1.4. Please provide clear, well-lit color photographs of the defect.

We will provide a prompt response within 1-2 business days.

Items confirmed to be faulty can be returned or refunded within the warranty period after contacting our customer service team. Our team of professionally trained staff will do their best to assist you to resolve any issues arising from faulty products. Please contact us at our dedicated Support Center along with supporting proof including photographs and videos as early as possible. Most items shipped by Chinabrands are protected by the following comprehensive product warranties:

A. After-sales Insurance

Please pay attention to the after sale insurance while placing orders. It is essential for any warranty protection. If you have not purchased this specific insurance, you will not be able to enjoy warranty and return protection. The cost of after-sale insurance is generally 2% of the total amount of the order.

B. 60 Days Warranty Guarantee

Please contact us within 60 days of receiving your item. Within this period, both the resend and refund options are available.

C. Missing or Incorrect Items

Please ensure the parcel contents are carefully inspected, accurate and fully accounted for prior to signing for the package. In the event that there is an issue involving missing and/or incorrect items, please follow these steps:
1.1 Contact us immediately with your order no. and shipping code no.
1.2 Please provide clear, well-lit color photographs of the packaging and all the items you received (including the correct ones).
1.3. After reviewing the facts, we will offer you a solution.
1.4 If the error was caused by us, we will provide a partial refund, dispatch an alternative product or resend accessory for free within warranty period.

D. Wrong Size Clothing or Erroneous Product Description

Please always be sure to carefully consult the sizing chart(s) prior to ordering. Generally, a variation of 1cm - 2cm difference (approx.) is allowed due to differences between brands, suppliers and manufacturing processes producing items with minimum size differences. In the event that there is an issue involving incorrectly sized clothing missing and/or items received that vary from the product description, please follow these steps:
1.1 Contact us immediately with your order no. and shipping code no.
1.2 Please provide clear, well-lit color photographs of the size discrepancy, i.e. photographs of the incorrectly sized part/area(s) lying flat with an adjacent measuring tape or slide rule) or incorrect item(s).
1.3. After reviewing the facts, we will offer you a solution.
1.4 If we have shipped the wrong item, we will provide a full refund, or dispatch an alternative product.
1.5 If however you have ordered the incorrect item, you can return the product back to us for a partial refund or exchange. You are subject to payment of shipping fees both ways.

E. No Package Tracking Record

We promise to ship every order placed and paid for. Only Registered Mail or Express Mail shipping can be tracked online. Please ask us for the tracking website URL to track your parcel's progress. No tracking information is available for orders shipped via Surface Mail. If the order is not received within 60 days after shipping, and there is no updated tracking information, you may request a refund for the items (excludes shipping cost) or the package to be resent. Note: we are not liable for missing Surface Mail parcels.

F. If there is no issue with the product, can I still return it?

If we have shipped out the correct item and it has no issue, it is generally not permitted to return the item to us in principle. Unauthorized parcel returns are subject to shipping fees which will not be reimbursed. Please always contact our Support Center as soon as possible. Any product(s) that have been been used/worn are automatically disqualified for product returns.

G. Additional Notes about Warranty and Returns

1.1. All returned items must be in brand new condition, unused/unworn, unwashed, and come with all the original tags intact and their original packaging.
1.2. All refunds will be issued directly to your Chinabrands online account balance; no refunds will be issued to either your bank or your Paypal account.
1.3. We do not accept product returns or exchanges for the following items: clearance items, discounted items, and all apparel listed under the lingerie and swimwear categories. Outside of these special item exclusions you are required to contact our Support Center and start the RMA (Return Merchandise Authorization) process within 7 days of receiving your parcel.
1.4. For any further advice or assistance, please contact our Support Center staff. We will always do our best to help in any way while giving you total peace of mind.